Refund & Cancellation

Cancellation or Rejection of the Order / Items

Merchant or RocketBuy reserves the right to cancel the Cash on Delivery or PrePaid Orders for reasons including but not limited to unavailability.

For pre-paid Orders, in the event of any cancellation or rejection of the Order or any particular item(s) in the Order by Merchant or RocketBuy, due to any reason (including but not limited to unavailability), the amount equivalent to the price of the cancelled or rejected Order/item along with the applicable GST amount will be refund to the Customer, which amount will normally be credited within 3-5 business days (doesn’t includes weekends or public or bank holidays) from the date of cancellation/rejection.

Refund & Cancellations

Customers cannot cancel their Order (or any product therein) and the same can only be cancelled by the Merchant if they are unable to serve the Customer for any reason (including but not limited to unavailability of the products/items).

In certain cases (including but not limited to selling illegal products/items), RocketBuy shall have the right to cancel the Orders (or any product therein).

If amount is debited however Order is not successful

For pre-paid Orders, if the amount for an Order / item therein is debited from the Customer’s account/card however the Order is not successful, then the concerned amount along with the applicable GST amount will be refunded to the Customer, which amount will normally be credited within 5-7 business days from the payment date depending upon the mode of payment.

Customers are recommended to wait for 5-7 Business Days and check with their bank/financial institution for the amount getting reflected in their respective account.